All plans include customer support service, unlimited remote technical support, customer on-boarding, product training, and a designated customer support point of contact.
There’s a number of reasons why MachineMetrics has separated ourselves from the pack of other “next generation” machine monitoring solutions. We call them “The MachineMetrics Super Powers”:
MachineMetrics pricing model is a true SaaS subscription model, which means it’s easy to get started, there are no “maintenance” fees, and all software updates are included. Our pricing is volume based so the more machines you connect, the less it costs per machine.
Included in all subscriptions is our customer support service, including unlimited remote technical support, customer on-boarding, product training, and a designated customer support point of contact.
(Side bar): While on-premise solutions may often appear to have higher costs upfront but lower ongoing costs, there are many hidden costs such as the time to upgrade systems, the maintenance of web and database servers, dedicated IT resources, and product maintenance/training costs that become unsustainable for many companies over time.
What’s the bottom line here? You probably know this but you get what you pay for. With a subscription model, we have to win your business every year to keep it.
MachineMetrics is an ISO 27001 certified cloud-based system, and security is at the forefront of every decision we make. Our product is built on the premise that data is of paramount importance and value, so we view the protection of that data as core to our ability to serve manufacturers.
We get this question a lot so here’s the closest anecdote we could think of as to why we trust the cloud:
If you were to choose the safest way to travel would you opt to drive or to fly? Most would choose driving, even though, statistically speaking, flying is far safer than driving.
When it’s on-premise vs. cloud, many assume on-premise must be safer, more under your control. The reality is that the cloud is like flying. On-premise systems are hacked thousands of times a day due to manual errors. The cloud, like flying, is one of the safest things you can do.
The short answer is no. However, some machines may require additional hardware while others may not.
For most modern machines, hardware may include MachineMetrics Edge gateways, each of which can connect to 50 or so machines if they are networked to an electrical switch. Many customers opt to install our connectors as a virtual machine on a local PC, where no gateway hardware is required.
Depending on use cases, you may want to addd additional sensors and optional tablet interfaces. These can either be purchased directly through MachineMetrics or procured independently.
Connect older equipment with digital and analog IO that can be configured and managed remotely through web interface to integrate even the most challenging equipment.
Join hundreds of Manufacturing organizations across the globe that use MachineMetrics software to collect, monitor, analyze, and take action on their manufacturing equipment data.
Easthampton Office
116 Pleasant St, Suite 316, Easthampton, MA 01027